Privacy Policy

General

This statement sets out how Winkleigh Timber operates to respect our customer privacy.  This applies to the entire website. Any changes to these policies will be posted on this website.


Winkleigh Timber Ltd is committed to respecting your privacy. We have structured our website so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

* Your name

* Your contact information including your email address

* Your delivery address and postcode for delivery quotes and deliveries

What do we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

* To process your order/enquiry

* Internal Record Keeping

* We may use this information to improve our products and services

* We may periodically send promotional emails about new products, special offers or information that we think may be of interest to you. 

Security

We do not pass any information on to third parties unless we use a courier firm to deliver your goods and then this would only be your name, address and contact number with your permission.  All information given to us is securely stored and handled by trained staff.  The only people that see your information are those that have purpose to do so i.e sales staff processing orders and delivery teams organising your goods for delivery.

What are Cookies and how do we them

A cookie is a piece of text, which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a traffic log cookie should not prevent you from using this site, however it may restrict the use of certain features. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser. 

 We use cookies in three ways: 

  • Essential Cookies: these are used to enable core website functionality and monitor performance. Without these, you will not be able to use the website fully. They do not contain your personal information.
  • Functional Cookies: these are used for social media sharing and to all collection of data so that other companies can show adverts that may be relevant to you. The inclusion of functional cookies also enables Essential cookies to function.
  • Marketing Cookies: these allow us to monitor marketing campaigns and allow Google to personalise marketing content on third party websites. These will remain effective for a maximum of 30 days after you close your browser.

Our use of cookies enables us to improve our website in order to tailor it to customer needs. If you choose not to accept Functional and Marketing cookies, this should not prevent you from using this site; however it may restrict the use of certain features. 

Does our website collect information from Children?

We are in compliance with the requirements of COPPA (Childens Online Privacy Protection Act), we do not intentionally collect any information from children under the age of 13.  If we discover that we have inadvertently collected information from anyone under the age of 13 then we would automatically delete it.

Your Consent

By using our site, you consent to our privacy policy.

Questions or concerns?

Should you have any questions or concerns regarding our Privacy Policy please do not hesitate to contact us on 01837 83832 or wtimber@tiscali.co.uk